Cancellation & Refund Policy

At SAURIK IT Private Limited (“SAURIK IT”), we stand behind the quality, reliability, and precision of our software platforms, AI products, and IT hardware solutions. This Cancellation & Refund Policy outlines the terms governing subscription cancellations, setup refunds, and payment reversals.

1. SaaS Subscriptions (Saurik AI Chatbot, Saurik Track, Arthos)

• 14-Day Free Evaluation Period: All self-serve tiers and pilot onboarding engagements include an evaluation window without credit card requirements or billing obligations.
• Monthly Subscriptions: You may cancel your monthly subscription at any time prior to the next scheduled renewal date by emailing contact@saurikit.in. Upon cancellation, your chatbot or tracking service remains operational until the conclusion of the paid billing period, with no subsequent charges incurred. Because LLM vector tokens and server infrastructure are consumed dynamically, partial-month pro-rata refunds are not issued once active querying has occurred.
• Annual Subscriptions: If you cancel an annual upfront plan within thirty (30) calendar days of commencement, you are eligible for a pro-rata refund for the remaining full calendar months, minus a single standard month charge calculated at the non-discounted monthly plan rate.

2. Done-For-You Setup & Custom Ingestion Fees

One-time setup fees (e.g., ₹4,999–₹14,999 for custom website crawling, PDF document structuring, semantic chunking, and embedding generation) involve dedicated engineering hours:

• Before Engineering Work Commences: 100% full refund if cancellation is requested in writing within twenty-four (24) hours of payment and before document ingestion has begun.
• In-Progress Ingestion: 50% refund if cancellation is requested after automated crawling has run but prior to final script delivery.
• Completed Delivery: Non-refundable once the custom bot has been indexed, vector embeddings stored in PostgreSQL pgvector, and the final embed script tag or preview link delivered for customer acceptance.

3. IT Hardware, CCTV & Equipment Sales

• Defective Out-of-the-Box Hardware: If an electronic component, CCTV camera, NVR, server component, or networking switch supplied by SAURIK IT is confirmed defective upon installation, we provide an immediate direct replacement within seven (7) days of delivery.
• Manufacturer Warranty: Hardware products are backed by their respective original equipment manufacturer (OEM) warranties (e.g., Hikvision, CP Plus, Dell, HP). SAURIK IT assists with warranty claims and authorized service center routing under accepted service contracts.

4. How to Request a Refund & Processing Timelines